Stafford Health and Wellbeing Pharmacy (1126425)

Inspection summary findings

Principle 1. Governance

The pharmacy generally identifies and manages the risks associated with the services. The pharmacy team have written instructions to help make sure it works safely. And the team understands its role in protecting and supporting vulnerable people. The team records pharmacy incidents but the learning is not always shared with everyone, so they may miss learning opportunities.

Principle 2. Staff

The pharmacy has enough staff to provide its services. Pharmacy team members complete the training they need to do their jobs. But they do not have formal training plans or protected time to complete ongoing training, so they may not always keep their skills and knowledge up to date.

Principle 3. Premises

The pharmacy is clean, secure and suitable for the services provided. It has a consultation room to enable it to provide members of the public with access to an area for private and confidential discussions

Principle 4. Services, including medicines management

The pharmacy manages its services and supplies medicines safely. The pharmacy gets its medicines from licensed suppliers, and the team members make sure that they store medicines securely and at the correct temperature, so that they are safe to use. The pharmacy does not routinely provide medicine leaflets with weekly packs. This could mean that people may not have all the information they need when taking their medicines.

Principle 5. Equipment and facilities

Members of the pharmacy team have the equipment and facilities they need for the services they provide. Equipment is appropriately maintained so that it is safe to use, and the team members use it in way that protects privacy.