Inspection outcome: Standards met
Last inspection: 25/04/2023
Pharmacy context
The pharmacy is located in the small village of St Day, near Redruth, Cornwall. It is a new pharmacy and opened in January 2023. It sells over-the-counter medicines and dispenses NHS and private prescriptions. And it delivers medicines to people’s homes. The pharmacy team offers advice to people about minor illnesses and long-term conditions. It also supplies medicines in multi-compartment compliance aids to help people take their medicines at the correct time.
Inspection summary findings
Principle 1. Governance
The pharmacy takes appropriate steps to identify and manage its risks. Team members record any mistakes they make, considering the reasons they occurred and learning from them. The pharmacy team then makes the necessary changes to stop mistakes from happening again. Team members carry out tasks following the written procedures that the pharmacy has, which ensures that they work safely. The pharmacy responds appropriately when it receives feedback. It has the required insurance in place to cover its services. And it keeps all the records required by law. The pharmacy keeps people’s private information safe and explains how it will be used. Pharmacy team members know how to protect the safety of vulnerable people.
Principle 2. Staff
The pharmacy currently has enough team members to manage its workload. And, as a new pharmacy, it is continuously reviewing the number of team members needed as the workload stabilises. Team members are well-trained for their roles. And new team members are supported to learn. Team members are confident to suggest and make changes to the way they work to improve their services. They support each other and communicate well.
Principle 3. Premises
The pharmacy is a suitable environment for people to receive healthcare services. Whilst the pharmacy team utilise the available space well, adjustments are being made to improve the workflow and usability of the pharmacy. The pharmacy is clean and secured from unauthorised access.
Principle 4. Services, including medicines management
The pharmacy team make sure that people with different needs can access its various services. The pharmacy supplies medicines safely to people with appropriate advice to ensure they are used correctly. Team members take steps to identify people prescribed high-risk medicines to ensure that they are given additional information. The pharmacy obtains its medicines from reputable suppliers. It stores them securely, although ensuring they are more organised may reduce the risk of errors occurring. The pharmacy accepts unwanted medicines and disposes of them appropriately.
Principle 5. Equipment and facilities
The pharmacy uses appropriate equipment and facilities to provide its services. It keeps these clean and tidy. The pharmacy uses its equipment in a way that protects people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |