St Mellons Pharmacy (1092564)

Inspection summary findings

Principle 1. Governance

The pharmacy has written procedures to help make sure the team works safely. Its team members record their mistakes. And they take action to help stop mistakes from happening again. But their records are not very detailed. So they may miss some opportunities to learn. The pharmacy keeps the records it needs to by law. It asks people to give their views about the services it provides. And it keeps people’s private information safe. The pharmacy’s team members are good at recognising and reporting concerns about vulnerable people to help keep them safe.

Principle 2. Staff

The pharmacy generally has enough staff to manage its workload. Staff are properly trained for the jobs they do. And they feel comfortable speaking up about any concerns they have. But the company does not provide cover when staff members are away. This means the pharmacy may not be able to provide its services as effectively as usual

Principle 3. Premises

The pharmacy is clean, tidy and secure. It has enough space to allow safe working and its layout protects people’s privacy.

Principle 4. Services, including medicines management

The pharmacy is good at promoting the services it provides so that people know about them. But some people, such as wheelchair users, may have difficulty accessing the premises. The pharmacy’s working practices are generally safe and effective.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to provide its services. It makes sure these are always safe and suitable for use. The pharmacy’s team members use equipment and facilities in a way that protects people’s privacy.