Inspection outcome: Standards met
Last inspection: 23/11/2021
Pharmacy context
This is a community pharmacy located on the outskirts of Droitwich in Worcestershire. The pharmacy dispenses NHS and private prescriptions. It provides advice and sells over-the-counter (OTC) medicines. The pharmacy offers a delivery service. And it supplies people with their medicines inside multi-compartment compliance packs if they find it difficult to take them. The inspection took place during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy has satisfactory processes in place to identify and manage risks. This includes the risks associated with COVID-19. Members of the pharmacy team understand their role in protecting the welfare of vulnerable people. And they handle their mistakes responsibly. However, parts of the pharmacy are untidy. This could increase the chance of mistakes happening. And the pharmacy doesn’t always record or maintain all the necessary information in some of its records. This could mean that its team may not have enough information available if problems or queries arise in the future.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. Members of the pharmacy team are appropriately trained or undertaking accredited training to support their roles. Team members enjoy working at the pharmacy. They feel suitably supported. And their training needs are adequately met.
Principle 3. Premises
The pharmacy's premises provide an adequate environment to deliver healthcare services. The pharmacy has made suitable adaptations inside its premises to help people socially distance during the pandemic. Its team members keep the premises appropriately clean. And it has a separate space where confidential conversations or services can take place.
Principle 4. Services, including medicines management
The pharmacy’s team members ensure that their services are accessible to people with different needs. The pharmacy obtains its medicines from reputable sources. And it stores, as well as manages, its medicines appropriately. But the pharmacy’s team members are not always making the necessary checks or providing suitable information to help people with higher-risk medicines take their medicines safely. And the pharmacy does not store all of the records for its services in an organised manner or where they can be easily found. This makes it harder for its team to provide these services safely.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment and facilities it needs to provide its services safely. Its equipment is relatively clean. And generally used appropriately to protect people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |