Inspection outcome: Standards met
Last inspection: 19/09/2019
Pharmacy context
This is a family owned community pharmacy in a town on the outskirts of Nottingham. The pharmacy sells over-the-counter medicines and dispenses NHS and private prescriptions. It offers advice on the management of minor illnesses and long-term conditions. It supplies medicines in multi-compartmental compliance packs, designed to help people remember to take their medicines. And it delivers medicines to people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services. It keeps the records it must by law. And it protects people’s personal information. The pharmacy proactively encourages feedback from people using its services. It displays this feedback for people to see. And it uses this feedback to inform the way it delivers its services. The pharmacy team members are clear about their roles and responsibilities. They discuss their mistakes and identify actions they can take to reduce risks in the future. But they do not always document their learning through signing procedures and maintaining records of the risk reviews they engage in.
Principle 2. Staff
The pharmacy has enough qualified and knowledgeable people working to provide its services safely. It has some good systems for supporting the learning needs of its team members. And pharmacy team members show how their learning makes a difference to people. Pharmacy team members can raise concerns and provide feedback about the pharmacy. And they understand how to escalate any concern they have. They engage in regular conversations and learning opportunities to help manage risk.
Principle 3. Premises
The pharmacy is clean, secure and maintained to the standards required. Pharmacy team members take care to protect people’s private information when using the consultation facilities.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible to people. The pharmacy team reaches out to the community to promote health and wellbeing. And it engages well with other organisations to support the welfare of people in its local community. The pharmacy has procedures to support its team members in delivering its services effectively. And the pharmacist takes time to speak to people about their medicines. The pharmacy obtains its medicines from reputable sources. And it manages them appropriately to help make sure they are safe to supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for providing its services. And pharmacy team members manage and use equipment in a way which protects people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |