Inspection outcome: Standards met
Last inspection: 12/08/2022
Pharmacy context
This is a community pharmacy located along a parade of shops on a high street in Plymouth. It sells over-the-counter medicines and dispenses NHS and private prescriptions. It is a relatively new pharmacy and provides a range of services including the New Medicine Service (NMS), the Community Pharmacy Consultation Service, the Discharge Medicines Service (DMS), vaccinations, blood pressure checks and a delivery service.
Inspection summary findings
Principle 1. Governance
The pharmacy largely
manages the risks associated with its services. Team members know their responsibilities
and what procedures to follow. The pharmacy generally keeps the records it is
required to by law. And it has appropriate insurance to cover its services. The
pharmacy appropriately protects people’s personal information. And team members
are aware of how to identify safeguarding concerns and raise these with the
pharmacist on duty. The pharmacy does not keep a record of mistakes which
happen before medicines are supplied to people. So, team members may be missing
out on opportunities to learn.
Principle 2. Staff
The pharmacy has enough
staff to provide its services safely. And team members do the right training
for their roles. The pharmacy team works well together. And new team members
are supported as they develop in their roles.
Principle 3. Premises
The pharmacy premises are generally well maintained. And the pharmacy is sufficiently clean and secure to provide services safely. It is appropriately secured to prevent unauthorised access. The premises help protect the confidentiality of people who use the pharmacy. But the pharmacy could do more to keep all areas tidy at all times.
Principle 4. Services, including medicines management
The pharmacy is accessible,
and it supplies its medicines safely to people. The pharmacy obtains its
medicines from licenced suppliers and largely stores its medicines
appropriately. It delivers medicines in a safe and appropriate way and
maintains records of this. It disposes of its unwanted medicines appropriately
and generally keeps appropriate records of this.
Principle 5. Equipment and facilities
The pharmacy uses
appropriate equipment to provide its services. The pharmacy team have access to
resources to help them provide safe and effective services to people. And
equipment is used in a way which helps protect the privacy of people using the
pharmacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |