Inspection outcome: Standards met
Last inspection: 16/01/2020
Pharmacy context
This community pharmacy is in a health centre which includes GP surgeries, an optician and dentist. It is in a residential area of Birmingham. The pharmacy mostly dispenses NHS prescriptions which it receives from prescribers in the health centre. It supplies some medicines in multi-compartment compliance packs to help people to organise their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy generally manages its risks well. It records and reviews mistakes in its dispensing process to make improvements to safety. The pharmacy keeps necessary legal records and makes sure that they are accurate. Its team members manage people’s personal information properly. And they know how to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough staff to provide its services. Team members are competent in their roles and know when to refer to the pharmacist. They have appropriate pharmacy qualifications and they complete some ongoing training to keep their knowledge up to date.
Principle 3. Premises
The pharmacy provides its services from suitable premises. It has enough space to accommodate people who visit it. And it has appropriate security arrangements to protect its premises.
Principle 4. Services, including medicines management
The pharmacy generally manages its services well. The pharmacy stores its medicines in suitable conditions and generally makes sure they are safe for people to use. Its team members identify higher-risk medicines, so they can provide appropriate advice to people.
Principle 5. Equipment and facilities
The pharmacy has the right equipment and facilities to provide its services. Its team members know how to report maintenance issues, so they can be efficiently resolved. They use up-to-date reference sources when they provide the pharmacy’s services.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |