Inspection outcome: Standards met
Last inspection: 26/07/2019
Pharmacy context
This is a community pharmacy located next door to a GP surgery in a residential area of Bristol. The pharmacy dispenses NHS and private prescriptions. It provides some services such as Medicines Use Reviews and the New Medicine Service (NMS). The pharmacy supplies medicines inside multi-compartment compliance aids if people find it difficult to manage their medicines. And it supplies medicines to residents within care homes.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy manages most risks in a satisfactory manner. It has written instructions to help with this. Pharmacy team members deal with their mistakes responsibly. And, they understand how to protect the welfare of vulnerable people. But, the instructions have not been reviewed recently. This increases the chance that team members may not be completing their tasks in the best or most up-to-date way. Pharmacy staff are not always recording all the details when mistakes happen or formally reviewing them. So, this could mean that they may be missing opportunities to spot patterns and prevent similar mistakes happening. And, although the pharmacy adequately maintains most of the records that it must, it is not always recording enough detail in accordance with the law.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. The pharmacy’s team members understand their roles and responsibilities. They are provided with resources to complete ongoing training. This helps to ensure that their skills and knowledge are kept up to date.
Principle 3. Premises
The pharmacy's premises are clean, secure and provide an appropriate environment for the delivery of its services.
Principle 4. Services, including medicines management
In general, the pharmacy provides its services safely and effectively. It obtains its medicines from reputable sources and stores them appropriately. Members of the pharmacy team can make adjustments to allow people with different needs to access their services. But, they don't always identify, make relevant checks or record information when people receive higher-risk medicines. This makes it difficult for them to show that appropriate advice has been provided upon supply. And, they sometimes leave filled multi-compartment compliance aids unsealed overnight, which can add extra risk to the process.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment and facilities it needs to provide services safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |