Inspection outcome: Standards met
Last inspection: 13/04/2022
Pharmacy context
This is a distance‐selling pharmacy based in a retail unit on a main road. The pharmacy delivers medicines to people’s homes. The pharmacy mainly supplies medicines in original packs to people in the community. Other services provided include supplying medicines in multi‐compartment compliance packs to people.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy identifies and manages the risks associated with the provision of its services. Its team members have defined roles and accountabilities. And the pharmacy manages people’s personal information safely. The pharmacy has some procedures to learn from its mistakes. But because it doesn’t record its mistakes it might miss opportunities to improve the way it works.
Principle 2. Staff
The pharmacy regularly reviews the number of staff and their skills and takes action to ensure there are enough staff with appropriate skills to effectively manage the workload within the pharmacy. The views of the pharmacy team are sought and acted upon to improve the service. Staff are suitably trained for the roles they undertake. Team members are supported in their development and can raise concerns if needed.
Principle 3. Premises
The pharmacy keeps its premises safe, secure, and appropriately maintained.
Principle 4. Services, including medicines management
The pharmacy offers healthcare services which are adequately managed and are accessible to people. The pharmacy gets its medicines and medical devices from reputable sources. It stores them safely and it takes the right actions if medicines or devices are not safe to use to protect people’s health and wellbeing.
Principle 5. Equipment and facilities
The pharmacy has access to the appropriate equipment and facilities to provide the services it offers, safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |