Inspection outcome: Standards met
Last inspection: 14/03/2022
Pharmacy context
The pharmacy is located on a busy local high street. And it serves a population with a wide variety of ages. The pharmacy provides a range of services, including the New Medicine Service and flu vaccinations. It also supplies medications in multi‐compartment compliance packs to some people who live in their own homes to help them manage their medicines. And it provides substance misuse medications. The inspection was carried out during the Covid‐19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately identifies and manages the risks associated with its services to help provide them safely. It largely keeps the records it needs to keep by law, to show that its medicines are supplied safely and legally. And it protects people’s personal information. People who use the pharmacy can provide feedback about its services. When a dispensing mistake occurs, team members generally react appropriately. But they do not always make a record of dispensing mistakes. So, they might be missing opportunities to learn and make the services safer.
Principle 2. Staff
The pharmacy has enough team members to provide its services safely. Staff do the right training for their roles. And they are provided with some ongoing training to support their learning needs and develop their skills. They can raise any concerns or make suggestions.
Principle 3. Premises
The premises provide a safe, secure, and clean environment for the pharmacy's services. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
People with a range of needs can access the pharmacy’s services. Overall, the pharmacy provides its services safely. And it orders its medicines from reputable sources and largely stores them properly. But it does not always show that it takes timely action in response to batch recalls. And this may increase the chance of supplying medicines that are not safe to use.
Principle 5. Equipment and facilities
The pharmacy generally has the equipment and facilities it needs to provide its services safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |