Inspection outcome: Standards met
Last inspection: 28/02/2024
Pharmacy context
This is an online pharmacy based on an industrial estate between Wimbledon and Colliers Wood in South London. The pharmacy dispenses prescriptions that it receives online, either through its own website or directly from a number of clinics. People can’t visit the pharmacy in person so it delivers medicines all over the country.
Inspection summary findings
Principle 1. Governance
The pharmacy thoroughly assesses the risks involved in providing its services and takes appropriate action to keep those risks to a minimum. It has detailed written instructions for its team members to follow when carrying out their tasks. It regularly reviews them and makes sure its team members read and follow them. It records any mistakes its team members may make and regularly reviews them with the team to help reduce the chance of the same mistakes happening again. The pharmacy keeps all the records it should and makes them easily accessible. Team members clearly understand how to protect people’s private information and have a satisfactory understanding of their role in helping to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough suitably trained team members to safely manage the workload. They appear well motivated and work well together. The pharmacy gives them suitable training, tailored to the specific services on offer. And they understand their roles and responsibilities.
Principle 3. Premises
The pharmacy’s premises are clean, tidy and very well organised. They have plenty of room for people to work in without any distractions. The premises are secure from unauthorised access. Its website is suitably laid out and carries the necessary information about the pharmacy.
Principle 4. Services, including medicines management
The pharmacy sources, stores and manages its medicines safely, and so makes sure that all the medicines it supplies are fit for purpose. It responds well to drug alerts or product recalls to make sure that people only get medicines or devices which are safe for them to take. The pharmacy makes detailed checks before dispensing any of its prescriptions, making sure that each supply is safe.
Principle 5. Equipment and facilities
The pharmacy has suitable facilities for the services it provides, and it makes sure that they are properly maintained. It also ensures that people’s private information is kept safe and secure.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |