Inspection outcome: Standards met
Last inspection: 03/10/2019
Pharmacy context
This pharmacy is in the small town of South Kirby. The pharmacy dispenses NHS and private prescriptions. And it provides a substance misuse service. The pharmacy supplies medication in multi-compartmental compliance packs to help people take their medicines. The pharmacy delivers medicines to people’s homes. And it sells over-the-counter medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services. And it keeps the records it needs to by law. The pharmacy has up-to-date written procedures that the team follows. And it has appropriate arrangements to protect people’s private information. People using the pharmacy can raise concerns and provide feedback. The team members have some level of training and guidance to respond to safeguarding concerns. So, they can help protect the welfare of children and vulnerable adults. The pharmacy team members respond appropriately when errors happen. They take the action needed to help prevent similar mistakes happening again. But they don’t fully record all their errors or review them. So, the team does not have all the information it could to help identify patterns and reduce mistakes.
Principle 2. Staff
The pharmacy team has the qualifications and skills to support the delivery of the pharmacy’s services. And the team members support each other in their day-to-day work. The pharmacy offers team members opportunities to complete more training. But they have not received formal reviews on their performance for some time. So, they may miss the opportunity to reflect and identify training needs. And progress in their role or take on a new role to help the safe and effective delivery of services.
Principle 3. Premises
The pharmacy is clean, secure and suitable for the services provided. And it has facilities to meet the needs of people requiring privacy when using the pharmacy services.
Principle 4. Services, including medicines management
The pharmacy provides services that support people's health needs. And it manages its services well. The pharmacy keeps records of deliveries it makes to people. So, it can deal with any queries effectively. The pharmacy gets is medicines from reputable sources. And it stores and manages medicines appropriately.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services and protect people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |