Skelton Pharmacy (9010876)

Inspection summary findings

Principle 1. Governance

The pharmacy has suitable arrangements to identify and manage  risks with its services. And it has suitable arrangements to protect people’s private information. The pharmacy keeps the records it needs to by law. People using the pharmacy can raise concerns. The pharmacy looks after people’s private information. And the pharmacy team members know how to protect the safety of vulnerable people. The pharmacy has written procedures that the team follows. But not all the team members have signed to say they have read the procedures. This means there is a risk that some team members may not be following up-to-date procedures. The team members discuss mistakes they make during the dispensing process. They take some steps to learn from them and make sure the errors are not repeated. But they do not keep records of reviews of these. So, they may be missing out on some learning opportunities to identify trends and prevent similar mistakes from occurring. 

Principle 2. Staff

The pharmacy has a small team. The pharmacy’s team members are suitably trained or working under supervision during training. Pharmacy team members complete ongoing training on an informal basis. But this is not structured. So, team members may miss opportunities to complete learning relevant to their role. The pharmacy team members support each other in their day-to-day work. And they feel comfortable raising any concerns they have.

Principle 3. Premises

The pharmacy's premises are of a suitable size for the services it provides. And people can have private conversations with the team in a consultation room.

Principle 4. Services, including medicines management

The pharmacy is accessible to people. And it displays some information about health-related topics. The pharmacy provides its services using a range of safe working practices. It takes the right action if it receives any alerts that a medicine is no longer safe to use. The pharmacy team members dispense medicines into multi-compartment compliance packs to help people remember to take them correctly. The pharmacy delivers medicines to people’s homes.

Principle 5. Equipment and facilities

The pharmacy has adequate equipment and facilities it needs for the pharmacy services it provides. There are provisions in place to maintain people’s privacy.