Inspection outcome: Standards met
Last inspection: 01/05/2019
Pharmacy context
The pharmacy is situated next to a medical centre on the main through road of a village. The pharmacy sells over-the-counter medicines and dispenses NHS and private prescriptions. The pharmacy offers advice on the management of minor illnesses and long-term conditions. It also supplies medicines in multi-compartmental compliance packs to people living in their own homes and to people in care homes.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are safe and effective. The pharmacy advertises how people can provide feedback. It responds well when it receives feedback. And it shows how feedback helps inform continual improvement. The pharmacy generally keeps the records it must by law. And it manages people’s information securely. The pharmacy team members discuss their mistakes. But they do not always record minor mistakes picked up during the dispensing process. So, this may mean that they miss opportunities to share learning and prevent similar mistakes from occurring. They are clear about their roles and responsibilities. And they demonstrate how they work to identify and report concerns relating to the welfare of vulnerable people.
Principle 2. Staff
The pharmacy has enough staff in place to safely and effectively manage its workload. And the skill mix of the pharmacy team is suitable for the services it provides. It has some systems in place to support its team with continual learning associated with their roles. Pharmacy team members take part in team discussions. This helps them to reflect on their performance and supports an open and honest working environment. They generally know how to raise concerns. And they are supported in their roles.
Principle 3. Premises
The pharmacy is secure and well maintained. It promotes a professional image for delivering its services. The pharmacy has private consultation facilities in place which help protect the confidentiality of people accessing its services.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible to people. It has robust processes in place, so the team can provide a good service when it orders people’s prescriptions. And it has controls in place to reduce the risk of mistakes during the dispensing process. But the team doesn’t always supply information leaflets with medication to help people take their medicines safely. The pharmacy gets its medicines from reputable suppliers. It stores medicines safely and securely. The pharmacy has some stock management systems in place to help ensure that medicines are safe and fit to supply. The pharmacy has suitable arrangements in place to deal with concerns about medicines.
Principle 5. Equipment and facilities
The pharmacy team has access to equipment for providing its services. It monitors equipment to ensure it is safe to use and fit for purpose.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |