Pharmacy context
The pharmacy provides services to people through its website. People cannot visit the pharmacy in person. The pharmacy operates an online prescribing service and supplies medicines for a wide range of conditions against the prescriptions it issues. The pharmacy also sells a range of over‐the‐counter medicines and dispenses some NHS prescriptions. The pharmacy is owned by a company and one of the directors is a pharmacist. He was present during the inspection. The inspection was carried out during the COVID‐19 pandemic. Enforcement action has been taken against this pharmacy, which remains in force at the time of this inspection, and there are restrictions on the provision of some services. The enforcement action taken allows the pharmacy to continue providing other services, which are not affected by the restrictions imposed.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately identifies and manages the risks associated with
the services it provides. The pharmacy audits its prescribing service to help
monitor quality and safety. It keeps appropriate clinical records and declines
requests for medicines which are not clinically appropriate. And it keeps people’s personal information
safe.
Principle 2. Staff
The pharmacy has enough team members to manage its workload safely. They are appropriately trained and have a good understanding about their roles and responsibilities. They can make suggestions to improve safety and workflows where appropriate.
Principle 3. Premises
The pharmacy team keeps the pharmacy secure, clean and tidy. The website has been updated to prevent medicines being selected before starting a consultation and the questionnaires provide the PIP with the information required to decide about prescribing. The premises is kept secure. Whilst the current location is not ideal due to height restrictions, a move to a more appropriate area of the building is planned.
Principle 4. Services, including medicines management
The pharmacy gets its medicines from reputable suppliers and it stores them properly. It takes the right action if any medicines or devices need to be returned to the suppliers. This means that people get medicines and devices that are safe to use. Information about prescribed treatments are shared with other healthcare professionals involved in a persons care, where appropriate. Prescribing decisions are documented The pharmacy identifies and gives advice to people taking high-risk medicines to make sure that they are taken safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs for its services and largely
maintains it well. It uses its equipment to help protect people's personal
information.
Pharmacy details
Unit K2, Beckingham Business Park
Beckingham Street
Tolleshunt Major
Maldon
CM98LZ
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |