Inspection outcome: Standards not all met
Last inspection: 12/11/2020Improvement action plan View enforcement action (PDF 138.4KB)
The pharmacy provides services to people through its two websites. People cannot visit the pharmacy in person. The pharmacy operates an online prescribing service and supplies medicines for a wide range of conditions against the prescriptions it issues. The pharmacy also sells a range of over-the-counter medicines and dispenses some NHS prescriptions. This was a targeted inspection as information was received showing that the pharmacy had been obtaining unusually large quantities of codeine linctus. The pharmacy is owned by a company and one of the directors is a pharmacist. He was present during the inspection. The pharmacy also has a Wholesale Dealer Licence through the Medicines and Healthcare products Regulatory Agency (MHRA). The inspection was carried out during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy does not identify and manage all the risks associated with
the services it provides. It does not control the sales of over-the-counter
medicines that are liable to abuse adequately. It has put some restrictions in
place to control sales of these medicines but the volumes of these sales
remains high. And there is evidence that processes to refuse some sales do not
always work in practice. The pharmacy cannot show that its prescribing service
is managed effectively. The pharmacy keeps some clinical records for its
prescribing service, but these are very limited in scope and don’t generally
contain information to justify the prescribing decision. And the pharmacy doesn’t
have robust systems in place to monitor and review its prescribing service.
Principle 2. Staff
The pharmacy has
enough team members to manage its workload safely. They are appropriately
trained and have a good understanding about their roles and responsibilities.
They can make suggestions to improve safety and workflows where appropriate.
Principle 3. Premises
The way the pharmacy’s website is arranged increases the risks that
people are supplied with medicines that are not suitable for them. The website
allows people to select a prescription only medicine, its strength and quantity
before starting a consultation. And people can change their answers during a
consultation and this information is not visible to the prescriber. However,
the pharmacy team keeps the pharmacy secure, clean and tidy. And the pharmacist
has an area to check prescriptions and this is kept organised to help reduce
the risk of mistakes.
Principle 4. Services, including medicines management
The pharmacy cannot show that its prescribing service always protects
people's health and wellbeing. It doesn't routinely share information about its
prescribed treatments with other healthcare professionals involved in a person's
care, even where consent has been given to do so. People can change answers to
the questions on the consultation questionnaire and these changes are not
visible to the prescriber. So, people may be able to obtain medication which is
not appropriate for their condition. And the prescriber does not make suitable
records about their prescribing decisions.
This includes medicines requiring additional monitoring such as asthma
inhalers and antibiotics. The pharmacy’s
processes for managing the supplies of some over-the-counter medicines pharmacy
do not always ensure that these medicines are supplied safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs for its services and largely maintains it well. The pharmacy uses its equipment to help protect people's personal information.
Unit K2, Beckingham Business Park
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
|The pharmacy has met all the standards for registered pharmacies|
|The pharmacy has not met one or more of the standards for registered pharmacies|
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.