Silversands Pharmacy (1097324)

Inspection summary findings

Principle 1. Governance

The pharmacy appropriately identifies and manages the risks associated with providing its services. It protects people’s personal information, and team members know about their own roles and responsibilities. It largely keeps the records it needs to by law. Team members know how to protect the welfare of a vulnerable person. And they record any dispensing mistakes. People using the pharmacy can provide feedback or raise concerns, and there is a written procedure for staff to follow.

Principle 2. Staff

The pharmacy has enough team members to provide its services and they do the appropriate training for their roles. They feel comfortable about raising concerns or making suggestions. And they do some ongoing training to help keep their knowledge and skills up to date.

Principle 3. Premises

The pharmacy’s premises are secure, and generally clean and tidy. People can have a conversation with a team member in a private area.

Principle 4. Services, including medicines management

The pharmacy generally provides its services in a safe way and people with a range of needs can access them. It gets its medicines from reputable sources and stores them appropriately. Team members take appropriate action in response to safety alerts to help ensure that people get medicines and medical devices that are safe to use.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide its services. And it uses it in a way which helps protect people’s personal information. Some facilities need minor maintenance so that they are more suitable to use.