Inspection outcome: Standards met
Last inspection: 16/08/2019
Pharmacy context
This is a community pharmacy located along a busy shopping area and close to an underground station in Kingsbury, North West London. The pharmacy dispenses NHS and private prescriptions. It provides advice about over-the-counter (OTC) medicines, delivers medicines to people’s homes and supplies medicines inside multi-compartment compliance aids if people find it difficult to take their medicines on time.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy manages most risks in an appropriate manner. It has written instructions to help with this. Pharmacy team members deal with their mistakes responsibly. And, they understand how to protect the privacy of people. But, the pharmacy does not hold guidance information or contact details for the local safeguarding agencies. This could mean that the team may not know how to respond to concerns appropriately.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. Members of the pharmacy team understand their roles and responsibilities. And they have access to ongoing training to help keep their skills and knowledge up to date.
Principle 3. Premises
The pharmacy's premises are clean and provide an adequate environment to deliver its services.
Principle 4. Services, including medicines management
The pharmacy generally provides its services safely and effectively. It sources its medicines from reputable suppliers. And, it stores and manages its medicines appropriately. But, team members don’t always keep or record information when people receive higher-risk medicines. This makes it difficult for them to show that appropriate advice has been provided when these medicines are supplied. The pharmacy delivers prescription medicines to people’s homes. But its records for this are limited. This means that team members may not have all the information they need in the event of future queries. And, they don’t always provide medicines leaflets with compliance aids. This means that people may not have all the information they need to take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment and facilities it needs to provide its services safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |