Shivakem Pharmacy Ltd (1035195)

Inspection summary findings

Principle 1. Governance

The pharmacy’s working practices are generally safe and effective. It has suitable written instructions for members of the team to follow. And these are being updated to help make sure the risks in providing services such as the prescribing service are managed. The pharmacy identifies prescriptions for high-risk medicines and controlled drugs to make sure people have all the information they need to use their medicines properly. It routinely works with members of the prescribing service to monitor the safety and quality of the service. The pharmacy keeps the records it needs to by law to show how it supplies its medicines and services safely. Members of the pharmacy team protect people’s private information. And they understand their role in safeguarding the welfare of vulnerable people.

Principle 2. Staff

Members of the pharmacy team work well together to manage the workload. They are suitably trained or being appropriately supervised. Trained team members understand their roles and responsibilities well. They are supported in their roles. But the pharmacy does not provide them with enough resources to complete their ongoing training in a structured way. This could affect how well they can keep their skills and knowledge up to date.

Principle 3. Premises

The pharmacy's premises are bright, clean, secure and suitable for the provision of healthcare services. The pharmacy prevents people accessing its premises when it is closed to protect people's private information and to keep its medicines stock safe. The consultation room is signposted and used regularly by people who want a private conversation with the pharmacist.

Principle 4. Services, including medicines management

The pharmacy and its services are easily accessible to people with a variety of needs. And its working practices are generally safe and effective. The pharmacy obtains its medicines from reputable sources to help make sure they are fit for purpose and safe to use. It maintains clear audit trails with details of the medicines it supplies and these are updated daily in the event of a query. The pharmacy team provides people with the information they need to help them use their medicines effectively. The pharmacy team members carry out suitable checks when they receive medicine alerts and recalls to help make sure people get medicines and medical devices that are safe to use.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for the services it offers. The pharmacy uses its equipment appropriately and keeps people's private information safe.