Shiv Pharmacy (1041289)

Inspection summary findings

Principle 1. Governance

Overall, the pharmacy suitably manages the risks associated with its services. And the pharmacy team completes the records that it needs to by law. Team members understand their roles and responsibilities. But the pharmacy’s policies and procedures are not up to date. This means team members may not always be sure how to complete tasks or work effectively. The pharmacy keeps people’s private information safe, and team members understand how they can help to protect the welfare of vulnerable people.

Principle 2. Staff

The pharmacy has enough team members to manage the workload and the services that it provides. Team members receive the right training for their roles. But the pharmacy does not have a formal approach to staff training, so team members may miss opportunities to develop their knowledge and keep their skills up to date.

Principle 3. Premises

The pharmacy provides a safe, secure and professional environment for people to receive healthcare services. It has consultation facilities so people can speak to a member of the team or receive services in private.

Principle 4. Services, including medicines management

The pharmacy generally manages its services and supplies medicines safely. It obtains its medicines from reputable suppliers, and it stores them securely. The team makes some checks to make sure that medicines are in good condition. But there are some inconsistencies in working practices and a lack of audit trails, which could make it harder for the team to show it is working safely.

Principle 5. Equipment and facilities

The pharmacy has the right equipment and facilities to provide its services safely. Equipment is appropriately maintained and used in a way which protects people’s privacy.