Shirehampton Pharmacy (1092888)

Inspection summary findings

Principle 1. Governance

The pharmacy team identify and manage most risks well. They learn from mistakes but, they could make sure that the dispensing benches are not cluttered to reduce the risk of mistakes. The team members encourage people to give feedback and they use this to improve their services. The pharmacy team keep people’s private information safe. And, the pharmacy is appropriately ensured to protect people if things go wrong. The team keep the up-to-date records that they must keep by law. The staff know how to protect the welfare of vulnerable people.

Principle 2. Staff

The pharmacy has enough trained staff to deliver its services safety. But, sometimes they must work overtime to keep on top of the workload. The staff are encouraged to keep their skills up-to-date and they do this in work time. The pharmacy team work well together and they are well supported by their managers. They proactively make suggestions to improve services and these are acted on.

Principle 3. Premises

The pharmacy looks professional. There is good signposting to the consultation room so it is clear to people that there is somewhere private for them to talk.

Principle 4. Services, including medicines management

The pharmacy offers a good range of services. And, people with a range of needs can access these. The pharmacy team make sure that people have the information that they need to use their medicines safely and effectively. They intervene if they are worried or think that they may not be not taking or using their medicines as prescribed by their doctors. The pharmacy gets its medicines from appropriate resources. The medicines are stored and disposed of safely. The pharmacy team make sure that people only get medicines or devices that are safe.  

Principle 5. Equipment and facilities

The pharmacy has the appropriate equipment and facilities for the services it provides.