Shifa Pharmacy (1108668)

Inspection summary findings

Principle 1. Governance

The pharmacy generally identifies and manages the risks associated with its services. And it keeps most of the records it needs to by law. The pharmacy has written procedures for the team to follow. The pharmacy has adequate arrangements to protect people’s private information. The pharmacy team members respond appropriately when errors happen. And they discuss what happened and they act to prevent future mistakes. People using the pharmacy can provide feedback on its services. The pharmacy team has some level of training and guidance to respond to safeguarding concerns to protect the welfare of children and vulnerable adults. But not all pharmacy procedures have been recently reviewed or signed by all the team. This means there is a risk that team members may not be following up-to-date procedures. And they don’t record all errors or the outcome from reviewing the errors. This means that the team does not have information to identify patterns and reduce mistakes.

Principle 2. Staff

The pharmacy team has the qualifications and skills to support the pharmacy’s services. But new members of the team occasionally undertake tasks they are not receiving training for. The team sometimes share information and learning particularly from errors when dispensing. The team members discuss how they can make improvements. And they act to support the safe and efficient delivery of these services.

Principle 3. Premises

The pharmacy is clean, secure and suitable for the services provided. And it has adequate arrangements for people to have private conversations with the team.

Principle 4. Services, including medicines management

The pharmacy provides services that support people's health needs. The pharmacy team members identify the problems some people have when accessing pharmacy services. Or receiving information to help them manage their medical conditions. And they take steps to overcome these problems. The pharmacist providing the travel vaccination service has completed an extensive range of training courses. So, people using this service receive the correct treatment and up-to-date information. The pharmacy manages its services adequately. It keeps records of prescription requests and deliveries it makes to people. So, it can deal with any queries effectively. The pharmacy gets its medicines from reputable sources. And it generally stores and manages medicines appropriately. But the team does not describe the medication put in to multi-compartmental compliance packs to help people take their medicines safely. And it does not always record who had dispensed and checked the prescription. So, the team doesn’t have details of who was involved when dealing with any queries.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide safe services. But the team doesn’t always take the necessary steps to protect people’s private information.