Inspection outcome: Standards met
Last inspection: 18/02/2020
Pharmacy context
This is a community pharmacy a short walk from the town centre of Newark-on-Trent, a market town in Nottinghamshire. The pharmacy sells over-the-counter medicines and dispenses NHS and private prescriptions. It offers advice on the management of minor illnesses and long-term conditions. It supplies medicines in multi-compartment compliance packs, designed to help people remember to take their medicines. It also supplies medicines to a local care home. And it provides a medicine delivery service to people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services. It keeps people’s private information secure. And it keeps its records required by law up to date. The pharmacy advertises how people can feedback about its services. Pharmacy team members share information when mistakes happen. And they make changes to their practice to improve patient safety. They understand how to recognise, and report concerns to help protect the health and wellbeing of vulnerable people.
Principle 2. Staff
The pharmacy has enough skilled and knowledgeable people working to provide its services and to manage its workload effectively. The pharmacy supports its team members in continual learning relevant to their role. And it engages its team members in regular learning and performance reviews. It promotes ways in which its team members can provide feedback. Pharmacy team members engage in regular conversations about managing their workload and patient safety.
Principle 3. Premises
The pharmacy is clean and secure. It offers a suitable environment for delivering healthcare services. People using the pharmacy can speak with a member of the pharmacy team in confidence in a private consultation room.
Principle 4. Services, including medicines management
The pharmacy promotes its services and it ensures its services are accessible to people. It obtains its medicines from reputable sources. And it keeps its medicines safe and secure. The pharmacy has procedures to support its team members in delivering its services. And team members generally follow these procedures with care. They provide information to people when dispensing medicines to support people in taking their medication safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for providing its services. It monitors its equipment to help provide assurance that it is in safe working order. And pharmacy team members manage and use equipment in a way which protects people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |