Sherrys Chemist (1035125)

Inspection summary findings

Principle 1. Governance

In general, the pharmacy’s working practices are safe and effective. Its team members understand their roles and responsibilities and respond well to people’s feedback. The pharmacy’s team members log any mistakes they make during the dispensing process. They learn from these and take action to avoid the same mistakes being repeated. But, they could do more to reflect on what had gone wrong so that they could improve their procedures overall. The pharmacy could also improve procedures for ensuring that people’s information is always protected when they have their medicines delivered.

Principle 2. Staff

The pharmacy team manages the workload safely and effectively. Team members work well together. They are comfortable about providing feedback to pharmacists and managers and play an active role in improving the pharmacy’s services.

Principle 3. Premises

The premises are generally clean, secure and suitable for the services the pharmacy provides. But, the team could use facilities to better protect people’s private information.

Principle 4. Services, including medicines management

The pharmacy generally provides services safely and tries to make its services available to everyone. But, it could do more to provide the most up to date information about its services. Team members generally give people the advice and support they need to help them use their medicines safely and properly but could provide more information to patients who have their medicines supplied in multi-compartment compliance packs. In general, the pharmacy team manages medicines safely and effectively. It carries out checks to help make sure that the pharmacy’s medicines are fit for purpose. But, it does not always properly label medicines which have been removed from their original packaging. And, it was not scanning products with a unique barcode, as required in law. The pharmacy’s team members do not always respond promptly to drug recalls. This could mean that the team is not able to identify all stock affected by drug recalls or safety alerts.

Principle 5. Equipment and facilities

The pharmacy has the right equipment and facilities for the services it provides. In general, the pharmacy uses its facilities and equipment to keep people’s information safe. But, it could do more to ensure that there is an accurate record of who has had access to patient records.