Shepherds Spring Pharmacy (1091134)

Inspection summary findings

Principle 1. Governance

The pharmacy generally operates in a satisfactory manner. Members of the pharmacy team understand the need to protect the welfare of vulnerable people. They generally deal with their mistakes responsibly. And, the pharmacy maintains its records in accordance with the law. But it does not always record or, formally review its mistakes. This makes it harder for team members to spot patterns and help prevent the same things happening again.

Principle 2. Staff

The pharmacy has adequate numbers of staff to ensure its workload is managed appropriately. Pharmacy team members understand their roles and responsibilities. They are suitably qualified.

Principle 3. Premises

The pharmacy's premises are adequate for delivering healthcare services. They are clean and well maintained. But the pharmacy doesn't always keep its consultation room clear and looking professional.

Principle 4. Services, including medicines management

The pharmacy largely provides its services appropriately. Its team members are helpful and use their skills to ensure everyone can access the pharmacy’s services. The pharmacy obtains its medicines from reputable sources. It generally manages and stores most of them appropriately. Team members identify some prescriptions that require extra advice. But they don't always record any information. This makes it difficult for them to show that appropriate advice has been provided when these medicines are supplied. And, the pharmacy doesn’t always maintain records of the services that it provides. This could mean that it may not have enough information available if problems or queries arise in the future.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment and facilities it needs to provide its services safely. Its equipment is generally kept clean.