Inspection outcome: Standards met
Last inspection: 15/01/2024
Pharmacy context
This busy community pharmacy is located alongside local shops and services in the Bordesley Green area of Birmingham. People using the pharmacy are from the local community and some travel from further afield for the pharmacy’s extended range of services. The pharmacy dispenses NHS prescriptions, and it provides a wide range of other NHS funded services including treatments for minor ailments, seasonal ‘flu vaccinations, COVID vaccinations, sexual health services, stop smoking services, contraception service, and blood pressure testing. Private services are also available, and these include travel vaccinations, treatment for erectile dysfunction and administration of vitamin b injections.
Inspection summary findings
Principle 1. Governance
The pharmacy suitably manages the risks associated with its services to make sure people receive appropriate care. Members of the pharmacy team follow written procedures to make sure they work safely. They record their mistakes so that they can learn from them, and they make changes to help prevent the same sort of mistakes from happening again. The pharmacy team is responsive to feedback and uses this to make improvements. And the team members understand and demonstrate their role in protecting vulnerable people.
Principle 2. Staff
The pharmacy has enough suitably trained and qualified team members to manage the workload and the services that it provides. The pharmacy considers staffing levels as part of future planning for new pharmacy services. It makes sure it completes recruitment and training before any additional work commences. The team members plan absences in advance, so they always have enough cover to provide the services. They work well together in a supportive environment, and they can raise concerns and make suggestions. Members of the pharmacy team have regular training time to help them keep their skills and knowledge up to date, and tasks are delegated to suitably trained members of the team.
Principle 3. Premises
The pharmacy provides a safe and secure environment for people to receive healthcare services. The pharmacy team has access to private consultation facilities for services such as vaccinations, and if people want to have a conversation in private.
Principle 4. Services, including medicines management
The pharmacy offers a wide range of services that meet the needs of the local community, and the pharmacy team proactively promotes the services. It works in partnership with other healthcare professionals and monitors whether the services benefit the people that use them by following up with them. It manages its services and supplies medicines safely. It gets its medicines from licensed suppliers and stores them securely and at the right temperature, so they are safe to use.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide services safely. The pharmacy team stores and uses the equipment in a way that keeps people’s information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |