Inspection outcome: Standards not all met
Last inspection: 23/05/2024
Pharmacy context
This pharmacy is situated in a business premises in Pimlico, London. It first registered in July 2023. It is not open to the public, and the pharmacy offers its services via its website www.shecanhealth.com. Medicines are delivered to people using a postal courier service. The pharmacy specialises in compounding and supplying unlicensed topical medicines for low libido in females.
Inspection summary findings
Principle 1. Governance
The pharmacy does not effectively identify and the manage risks associated with its service. It does not have documented risk assessments, prescribing policies, or operating procedures,so it can demonstrate that it supplies medicines safely. And it does not keep appropriate records or supply medicines in accordance with the law. This could present a risk to people’s health.
Principle 2. Staff
The pharmacy has enough staff to manage the workload. But some of its team members are not suitably qualified for their roles, and they do not always work under the supervision of a pharmacist. In addition, the pharmacy does not effectively support team members to communicate easily with each other, which makes it harder from them to discuss concerns or help the pharmacy make improvements.
Principle 3. Premises
The pharmacy is basic in design, but it is generally suitable for the service it provides. Its website provides useful information about the pharmacy and the service it offers.
Principle 4. Services, including medicines management
The pharmacy does not manage its service safely. It doesn’t source its pharmaceutical ingredients through approved UK suppliers, or have a safe system to dispose of pharmaceutical waste. The pharmacy doesn't follow robust procedures when compounding unlicensed medicines to make sure these are safe to use. It does not provide people with enough information about their medicines to make sure they understand the risks. or have a process for follow up and monitoring if people experience adverse effects.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the services it provides. The team maintains and monitors the equipment so that it is accurate and safe to use.
Pharmacy details
Millbank Tower 1st Floor
21-24 Millbank
Suite 1.4
London
SW1P4QP
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.