Shantys' (1031064)

Inspection summary findings

Principle 1. Governance

The pharmacy has written procedures to help the pharmacy team provide services safely. And the pharmacy team members have read them. But they have not been reviewed recently so they may not always reflect current best practice. The pharmacy records details of near misses and discusses these with staff members, but they could be recorded in more detail to help the team learn from mistakes. The pharmacy stores confidential waste appropriately and disposes of it safely to protect people’s personal information.  

Principle 2. Staff

The pharmacy has enough team members to manage its workload safely. Its team members are well trained and work well together in the pharmacy. They have completed or are completing the right training for their roles. They receive feedback about how they are doing. And they complete some ongoing training to help keep their skills and knowledge up to date. 

Principle 3. Premises

Some parts of the pharmacy are cluttered because of work underway to reorganise dispensary storage but the pharmacy is generally clean and tidy, and it is kept secure from unauthorised access. The pharmacy has a consultation room where people can have a conversation in private. 

Principle 4. Services, including medicines management

The pharmacy generally provides its services safely. It gets its medicines from licensed suppliers and it and stores them appropriately, so they are safe for people to take. It prepares multi-compartment compliance packs in an organised way. But it does not always give people the information leaflets that come with their medicines. So, people may not always have up-to-date information about the medicines they take. The pharmacy responds to safety alerts and recalls about medicines and medical devices appropriately. 

Principle 5. Equipment and facilities

The pharmacy generally has the equipment it needs to deliver its services safely and effectively. And it uses its equipment to protect people’s privacy.