Shanti Pharmacy (1091322)

Inspection summary findings

Principle 1. Governance

The pharmacy generally manages risks, and it takes steps to improve patient safety. But some team members have not confirmed their understanding of the pharmacy’s written procedures, so they may not always work effectively or fully understand their roles and responsibilities. The team completes the records that it needs to by law, but some of the records are incomplete or inaccurate, which could make it harder to understand what has happened if queries arise. It has written procedures on keeping people’s private information safe and protecting the welfare of vulnerable people.

Principle 2. Staff

The pharmacy is experiencing some difficulties due to staff vacancies, but the team manages the workload.  And the pharmacy’s team members have the appropriate training for the jobs they do. They are comfortable providing feedback to their manager and they receive informal feedback about their own performance. But team members do not get regular ongoing training, so there may be gaps in their knowledge and skills. And communications are not always recorded, so the pharmacy may not always act on any issues raised.

Principle 3. Premises

The pharmacy generally provides a suitable environment for people to receive healthcare services. It has a private consultation room that enables it to provide members of the public with the opportunity to have confidential conversations.

Principle 4. Services, including medicines management

Overall, the pharmacy’s services are suitably managed. Services are available over extended hours, so they are easy for people to access. The pharmacy gets its medicines from licensed suppliers, and it carries out some checks to ensure medicines are in good condition and suitable to supply.

Principle 5. Equipment and facilities

Members of the pharmacy team have access to the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe to use.