Inspection outcome: Standards met
Last inspection: 13/04/2021
The pharmacy is in a parade
of shops, on a busy road close to residential housing and a doctors’ surgery.
It provides NHS and private prescriptions, dispensing mainly to local
residents. It supplies medicines in multi-compartment compliance packs to a lot
of people. It has a home delivery service. The inspection took place
during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy makes and keeps
most of the records it needs to by law appropriately. Members of the pharmacy
team usually work to professional standards and try to identify and manage
risks effectively. They record or discuss mistakes they make during the
dispensing process with the regular pharmacist. And they try to learn from
these to avoid problems being repeated, although they are not discussed across
the team. The team members understand how they can help to protect the
welfare of vulnerable people. The pharmacy keeps people’s private information safe. But it could do
more to make sure all staff have received up-to-date training about protecting
Principle 2. Staff
The staff are generally aware
of their roles and responsibilities. A more formalised approach to training may
make it easier to make sure staff keep their skills and knowledge up to date.
And to identify and address any additional learning needs.
Principle 3. Premises
The premises are generally
clean and provide a safe and professional environment for people to receive
of the two consultation rooms are currently in use or suitable for this purpose
in their current condition.
Principle 4. Services, including medicines management
The pharmacy gets its
medicines from reputable sources. And pharmacy team members are helpful and
give advice to people. But the pharmacy doesn’t always make relevant
checks when supplying higher-risk medicines. So, some people may not
receive all the advice they need about the medicines they receive. And the
pharmacy team members don’t always follow other best practices consistently. The pharmacy could improve
how it monitors fridge temperatures to give better assurance that medicines are
always stored correctly.
Principle 5. Equipment and facilities
The pharmacy has the right
equipment for its services.
732-736 Hertford Road
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
|The pharmacy has met all the standards for registered pharmacies|
|The pharmacy has not met one or more of the standards for registered pharmacies|
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
|The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards|
|The pharmacy delivers positive outcomes for patients and performs well against most of the standards|
|The pharmacy meets all the standards|
|The pharmacy has not met one or more standards|