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Pharmacy inspections

Inspection reports and learning from inspections

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Shah Pharmacy (1034875)

Inspection outcome: Standards met

Last inspection: 13/04/2021

Pharmacy context

The pharmacy is in a parade of shops, on a busy road close to residential housing and a doctors’ surgery. It provides NHS and private prescriptions, dispensing mainly to local residents. It supplies medicines in multi-compartment compliance packs to a lot of people. It has a home delivery service. The inspection took place during the COVID-19 pandemic.​​​

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy makes and keeps most of the records it needs to by law appropriately. Members of the pharmacy team usually work to professional standards and try to identify and manage risks effectively. They record or discuss mistakes they make during the dispensing process with the regular pharmacist. And they try to learn from these to avoid problems being repeated, although they are not discussed across the team. The team members understand how they can help to protect the welfare of vulnerable people. The pharmacy keeps people’s private information safe. But it could do more to make sure all staff have received up-to-date training about protecting patient confidentiality. ​

Principle 2. Staff

Standards met

The staff are generally aware of their roles and responsibilities. A more formalised approach to training may make it easier to make sure staff keep their skills and knowledge up to date. And to identify and address any additional learning needs.

Principle 3. Premises

Standards met

The premises are generally clean and provide a safe and professional environment for people to receive healthcare. Neither of the two consultation rooms are currently in use or suitable for this purpose in their current condition​​.

Principle 4. Services, including medicines management

Standards met

The pharmacy gets its medicines from reputable sources. And pharmacy team members are helpful and give advice to people. But the pharmacy doesn’t always make relevant checks when supplying higher-risk medicines. So, some people may not receive all the advice they need about the medicines they receive. And the pharmacy team members don’t always follow other best practices consistently. The pharmacy could improve how it monitors fridge temperatures to give better assurance that medicines are always stored correctly.​​

Principle 5. Equipment and facilities

Standards met

The pharmacy has the right equipment for its services.

Pharmacy details

732-736 Hertford Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards