Inspection outcome: Standards met
Last inspection: 29/01/2020
Pharmacy context
This community pharmacy is opposite a large medical centre in a suburb of Sheffield. The pharmacy dispenses NHS and private prescriptions. And it delivers medication to people’s homes. The pharmacy supplies some medicines in multi-compartment compliance packs to help people take their medicines. The pharmacy provides the methadone consumption service.
Inspection summary findings
Principle 1. Governance
The pharmacy team generally identifies and manages the risks associated with its services. People using the pharmacy can raise concerns and provide feedback. The team members respond to this feedback. And they use it to improve the efficient delivery of pharmacy services. The team members have training and guidance to respond to safeguarding concerns. So, they can help protect the welfare of children and vulnerable adults. The pharmacy team members generally respond appropriately when errors happen. They discuss the errors and they take the action needed to help prevent similar errors happening again. But they don’t always record their errors. So, the team may miss opportunities to help identify patterns and reduce mistakes.
Principle 2. Staff
The pharmacy has a team with the qualifications and skills to support the pharmacy’s services. And it reviews its staffing and skill mix when the workload increases. The team members support each other in their day-to-day work. And they discuss and share ideas so they can introduce new processes to improve the delivery of pharmacy services. The pharmacy gives team members regular feedback on their performance. So, they can keep their skills up to date. But it provides the team members with limited opportunities to complete ongoing training. So, they may find it difficult to keep their knowledge up to date.
Principle 3. Premises
The pharmacy is clean, secure and suitable for the services provided. And it has good facilities to meet the needs of people requiring privacy when using the pharmacy services.
Principle 4. Services, including medicines management
The pharmacy team provides services that support people's health needs. The team members manage the pharmacy services well. They identify issues that affect the safe delivery of services. And they act to address them. The pharmacy team members keep records of prescription requests and deliveries they make to people. So, they can deal with any queries effectively. The pharmacy obtains its medicines from reputable sources. And it stores and manages medicines adequately.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services. And it mostly uses its facilities to protect people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |