Inspection outcome: Standards met
Last inspection: 19/11/2019
Pharmacy context
This is a quiet community pharmacy located in a residential area on the edge of the town centre. Most people who use the pharmacy are from the local area and some are non-English speakers from the Asian community. The pharmacy mainly dispenses NHS prescriptions and sells a range of over-the-counter medicines. It also carries out meningitis vaccinations, which is a popular service for people traveling to Saudi Arabia for Hajj or Umrah pilgrimages.
Inspection summary findings
Principle 1. Governance
The pharmacy effectively manages risks to make sure its services are safe and it keeps the records required by law. It asks its customers for their views and uses this feedback to improve its services. Members of the pharmacy team work to professional standards and are clear about their roles and responsibilities. They record their mistakes so that they can learn from them and act to help stop the same sort of mistakes from happening again. The team members keep people's private information safe. And they complete training so they know how to protect children and vulnerable adults.
Principle 2. Staff
Principle 3. Premises
The premises provide a professional environment for people to receive healthcare. The pharmacy has a private consultation room that enables it to provide members of the public with the opportunity to have confidential conversations.
Principle 4. Services, including medicines management
The pharmacy offers a range of healthcare services which are generally well managed and easy for people to access. The pharmacy team members are helpful and give advice and support to people in the community. The pharmacy sources, stores and supplies medicines safely. And it carries out some additional checks to ensure medicines are in good condition and suitable to supply.
Principle 5. Equipment and facilities
Members of the pharmacy team have the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe and use it in a way that protects privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |