Inspection outcome: Standards met
Last inspection: 22/06/2021
Pharmacy context
This pharmacy is on a parade of shops on a busy main road in Prestwich. It mainly dispenses NHS prescriptions, including supplying some medicines in multi-compartment compliance packs. It delivers some people’s medicines to their homes and to care homes. The team gives healthcare advice and sells a range of over-the-counter medicines. The inspection was completed during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy appropriately identifies and manages the risks with its services, including during the pandemic. It uses technology well to help make its services safer. Pharmacy team members keep people’s private information secure and they know what to do to help support vulnerable people. They mostly keep the records they need to by law. And they mainly have the written procedures they need for the services they provide. Pharmacy team members know the importance of learning from mistakes. But they do not record all types of mistakes. So, they may miss opportunities to learn and make services safer.
Principle 2. Staff
Pharmacy team members have the experience, qualifications and skills to suitably support the pharmacy’s services. And they manage the workload by working well together. They complete some ongoing training relevant to their roles. And they feel comfortable to discuss ideas and share concerns to help improve the pharmacy’s services.
Principle 3. Premises
The pharmacy is generally clean with enough space for the team to provide the pharmacy’s services safely. It has a clean and bright sound-proof room for people to speak privately. And it is suitably secure outside opening hours
Principle 4. Services, including medicines management
The pharmacy helps people access its services. And it provides relevant and local information, so people know how to get help from other healthcare providers. The pharmacy manages its services well to deliver them safely and effectively. It mostly stores and manages its medicines appropriately. And it has robust processes for the team to effectively manage medicine safety alerts. But the process the team follows to check the expiry dates of medicines is not always effective in identifying medicines past their expiry date.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs for the services it provides. And the pharmacy uses its equipment in ways that protect people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |