Inspection outcome: Standards met
Last inspection: 25/09/2019
Pharmacy context
This is a community pharmacy in the village of Seascale, Cumbria. The premises also contains a convenience store and a post office. The pharmacy sells over-the-counter medicines and dispenses NHS prescriptions. It also dispenses private prescriptions. The pharmacy team offers advice to people about minor illnesses and long-term conditions. And it offers services including medicines use reviews (MURs) and the NHS New Medicines Service (NMS). It also supplies medicines in multi-compartmental compliance packs to people living in their own homes.
Inspection summary findings
Principle 1. Governance
Principle 2. Staff
The pharmacy has enough skilled team members to provide its services. And they complete ad-hoc learning to keep their knowledge up to date. They talk together informally about how to make improvements to the pharmacy's services. And they feel comfortable to raise professional concerns if necessary. But they don't have regular meetings to discuss their performance or training needs. So, they may miss out on opportunities to learn and improve.
Principle 3. Premises
The pharmacy is secure and suitably maintained. It has a sound-proofed room, which is adequate for people to have private conversations with the pharmacy’s team members.
Principle 4. Services, including medicines management
The pharmacy provides an appropriate range of services to help people meet their health needs. And the pharmacy helps make these services accessible to people. The pharmacy has controls in place to help deliver some of its services effectively. It manages the risks associated with supplying medicines in multi-compartmental packs with suitable processes. But it doesn't manage other services as well. The team members don't obtain signatures on receipt when they deliver medicines to people at home. And they don't always supply people with written slips to let people know when the pharmacy can't supply all their medicines. This means the pharmacy has incomplete audit trails in case of mistakes and queries. The pharmacy sources, stores and manages its medicines safely.
Principle 5. Equipment and facilities
The pharmacy's equipment is clean and safe to use. And the pharmacy uses its equipment and facilities to protect people's confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |