Inspection outcome: Standards met
Last inspection: 03/09/2019
Pharmacy context
This community pharmacy is in a small parade of shops in a suburb of Leeds. The pharmacy dispenses NHS and private prescriptions to people in the local community, to students at a private boarding school and to people at Wetherby Young Offenders prison. The pharmacy provides medication in multi-compartmental compliance packs to help people take their medicines. And over-the-counter medicines via the Pharmacy First scheme.
Inspection summary findings
Principle 1. Governance
The pharmacy has suitable arrangements to identify and manage risks with its services. And it has adequate arrangements to protect people’s private information. The pharmacy keeps the records it needs to by law. People using the pharmacy can raise concerns and provide feedback. And the pharmacy team has some level of training and guidance to respond to safeguarding concerns to protect the welfare of children and vulnerable adults. The pharmacy team members respond appropriately when errors happen. They review and discuss what occurred. And they act to prevent future mistakes. The pharmacy has written procedures that the team follows. But not all the team members have signed to say they have read the procedures. This means there is a risk that some team members may not be following up-to-date procedures. And the possibility that they may not understand the procedures in place.
Principle 2. Staff
The pharmacy has a team with the qualifications and skills to support the pharmacy’s services. And the team members support each other in their day-to-day work. Team members with managerial responsibility identify improvements to the delivery of pharmacy services. And introduce systems to improve team members efficiency and skills. The pharmacy supports an open and honest culture with the team members. They openly discuss their errors and how they can prevent mistakes from happening again. So, they can improve their performance and skills. The pharmacy team members look for ways to improve how they work. And to ensure they use the tools within the pharmacy to help provide safe services. The pharmacy provides feedback to team members on their performance. So, they can identify areas to develop their skills. But the training it provides for team members is limited. So, they may miss the opportunity to keep their knowledge up to date.
Principle 3. Premises
The pharmacy is clean, secure and suitable for the services provided. And it has good arrangements for people to have private conversations with the team.
Principle 4. Services, including medicines management
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services and it mostly protects people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |