Inspection outcome: Standards met
Last inspection: 09/12/2019
Pharmacy context
This is a community pharmacy located inside a Medical Centre on a busy main road in Bridgwater, Somerset. The pharmacy dispenses NHS and private prescriptions. It sells over-the-counter (OTC) medicines, delivers medicines, offers Medicines Use Reviews (MURs) and the New Medicine Service (NMS). And it supplies multi-compartment compliance aids to people if they find it difficult to take their medicines on time.
Inspection summary findings
Principle 1. Governance
The pharmacy generally operates in a satisfactory manner. Members of the pharmacy team understand the need to protect the welfare of vulnerable people. They deal with their mistakes responsibly. And, the pharmacy adequately maintains its records in accordance with the law. But the pharmacy does not formally review its internal mistakes or always record enough detail for all its records. This makes it harder for team members to spot patterns and help prevent the same things happening again. And, they may not have enough information available if problems or queries arise in the future.
Principle 2. Staff
The pharmacy has adequate numbers of staff to ensure its workload is managed appropriately. Pharmacy team members understand their roles and responsibilities. They are suitably qualified. But, the pharmacy provides them with few resources to help keep their knowledge and skills up to date once they have completed their basic training. And it does not give them regular performance reviews. This could mean that gaps in their skills and knowledge are not identified.
Principle 3. Premises
The pharmacy's premises are suitable for delivering healthcare services. The pharmacy is clean and well maintained.
Principle 4. Services, including medicines management
The pharmacy generally provides its services in a safe manner. Its team members are helpful so that everyone can access the pharmacy’s services. The pharmacy obtains its medicines from reputable sources. It manages and stores most of them appropriately. Team members identify prescriptions that require extra advice. But they don't always record any information. This makes it difficult for them to show that appropriate advice has been provided when these medicines are supplied.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment and facilities it needs to provide its services safely. Its equipment is kept clean.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |