Scott Road Pharmacy (1080013)

Inspection summary findings

Principle 1. Governance

The pharmacy team mostly identifies and manages the risks associated with its services. People using the pharmacy can raise concerns and provide feedback. The team responds appropriately when people using the pharmacy services raise concerns. The pharmacy has written procedures that the pharmacy team follows. But not all the procedures have been recently reviewed. This means there is a risk that team members may not be following up-to-date procedures. The pharmacy team members respond adequately when errors happen. And they discuss what happened and they usually act to prevent future mistakes. But they regularly don’t record all errors, or the actions taken to prevent errors. This means the team may miss opportunities to help identify patterns and reduce mistakes. The team members know the importance of keeping people's private information secure as they complete relevant training. But they store confidential waste in areas of the pharmacy people can access. The pharmacy keeps most of the records it needs to by law.

Principle 2. Staff

Most of the pharmacy team members have the qualifications and skills to provide the pharmacy’s services. But one team member, who dispenses medicines, is not enrolled on a training course as required for this role. The team members support each other in their day-to-day work. And they share information and learning particularly from errors when dispensing. The pharmacy provides the team members with some level of feedback on their performance. But they don’t have opportunities to complete formal ongoing training. So, they may find it difficult to keep their skills and knowledge up to date.

Principle 3. Premises

The pharmacy is clean, secure and adequate for the services provided. And it has facilities to meet the needs of people requiring privacy when using the pharmacy services.

Principle 4. Services, including medicines management

The pharmacy team provides services that support people's health needs and it manages its services appropriately. The pharmacy team takes care when dispensing medicines into multi-compartment compliance packs to help people take their medication. And it keeps its records about people's prescription collection requests up to date. So, this enables the team to deal with any queries effectively. The pharmacy obtains its medicines from reputable sources and it mostly stores and manages its medicines adequately. It delivers medicines to people’s homes. But the driver doesn’t always obtain signatures from people for the receipt of their medicines. So, the pharmacy doesn’t have a robust audit trail and cannot always ​evidence the safe delivery of people’s medicines.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide safe services and it mostly uses its facilities to protect people’s private information.