Inspection outcome: Standards met
Last inspection: 18/07/2019
Pharmacy context
This is a community pharmacy located in a residential area of Worcester in Worcestershire. The pharmacy dispenses NHS and private prescriptions. It provides some services such as Medicines Use Reviews (MURs) and the New Medicine service (NMS). And, it supplies multi-compartment compliance aids for people if they find it difficult to take their medicines on time.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages most risks effectively. Members of the pharmacy team monitor the safety of their services by recording mistakes and learning from them. They understand and can protect the welfare of vulnerable people. The pharmacy encourages people to provide it with feedback and uses this to improve its services. And, it maintains most of its records in accordance with the law. But, team members don’t always keep people’s private information as secure as they could do.
Principle 2. Staff
The pharmacy is somewhat struggling to manage the workload with its current staffing levels. But, it has recently recruited new members of staff, and it has contingency arrangements in place to cope in the meantime. The pharmacy’s team members understand their roles and responsibilities. And, they keep their skills and knowledge up to date by completing regular training.
Principle 3. Premises
The pharmacy's premises are secure and provide an appropriate environment for the delivery of its services. But, people might see confidential information in the consultation room. This means that the team may not always be keeping other people’s private information safe.
Principle 4. Services, including medicines management
The pharmacy ensures its services are readily accessible. The pharmacy team is helpful and is proactive in building links with the local community. The pharmacy obtains its medicines from reputable sources. But, it stores them in a disorganised way. This increases the chance of mistakes happening. In general, the pharmacy’s services are provided safely and effectively. But, team members do not always identify prescriptions that require extra advice or record information. This makes it difficult for them to show that appropriate advice has been provided when these medicines are supplied. And, team members fill compliance aids, then leave them unsealed while they wait for them to be checked. This means the medicines are not very well protected if left overnight and could be damaged or contaminated. It may also increase the risk of mistakes happening.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment and facilities it needs to provide its services safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |