Inspection outcome: Standards met
Last inspection: 29/04/2021
Pharmacy context
This community pharmacy is located near to a busy district general hospital. The main town centre is also close-by and most people who use the pharmacy are from the local area. The pharmacy dispenses prescriptions, it sells a range of over-the-counter medicines and it dispenses some medicines into multi-compartment compliance aid packs, to help make sure people take their medicines at the right time. The pharmacy offers additional services including emergency hormonal contraception, a minor ailments service and a substance misuse treatment service. The inspection took place during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy suitably identifies and manages the risks associated with its services. Its team members record their mistakes, to help them learn and improve. And they understand how to keep people’s private information safe. The pharmacy keeps the records it needs to by law and it has procedures to help raise concerns to protect the wellbeing of vulnerable people.
Principle 2. Staff
Pharmacy team members work in a supportive environment and there are enough staff to manage the current workload. Team members receive some ongoing training and they get feedback on their development to help them learn and improve.
Principle 3. Premises
The pharmacy provides a suitable environment for the delivery of healthcare services. It has a consultation room which the team uses to provide services or as an area for private conversations with people using the pharmacy.
Principle 4. Services, including medicines management
The pharmacy suitably manages its services so that people receive appropriate care. The pharmacy gets its medicines from licensed wholesalers and its team members carry out some checks to help make sure that medicines are fit for supply. But they could do more to make sure they complete medicine fridge checks more consistently, and that they take appropriate action when needed.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services. Team members use the equipment in a way that protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |