Inspection outcome: Standards met
Last inspection: 17/09/2021
Pharmacy context
This is a community pharmacy situated on a busy main road in Leicester. Most of its activity is dispensing NHS prescriptions and giving advice about medicines over the counter. The pharmacy supplies medicines in multi-compartment compliance packs to people who live in their own home. Other services that the pharmacy provides includes flu vaccinations as both an NHS and private service and the ‘fit-to-fly’ Covid-19 test. The pharmacy also delivers medicines to people’s homes. This inspection was undertaken during the Covid-19 pandemic.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy adequately identifies and manages the risks associated with the provision of its services. Its team members have defined roles and accountabilities. The pharmacy manages people’s personal information safely. The pharmacy mainly has adequate procedures to learn from its mistakes. But it doesn't record the regular review of its mistakes so it could be missing opportunities to learn from them.
Principle 2. Staff
The pharmacy’s team members work well together and adequately manage the workload within the pharmacy. They are suitably trained for the roles they undertake and are supported in their development. Team members can raise concerns if needed.
Principle 3. Premises
The pharmacy keeps its premises safe, secure, and appropriately maintained. The pharmacy makes changes to help keep staff and people using the pharmacy safe during the pandemic.
Principle 4. Services, including medicines management
The pharmacy proactively speaks to people who may be at higher risk of ill health to provide support and advice. The pharmacy has changed the way it provides services during the Covid-19 pandemic to keep its staff and the people who use its services safe. The pharmacy gets its medicines and medical devices from reputable sources. It mainly stores them safely and it takes the right actions if medicines or devices are not safe to use to protect people’s health and wellbeing.
Principle 5. Equipment and facilities
The pharmacy has access to the appropriate equipment and facilities to provide the services it offers safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |