Inspection outcome: Standards met
Last inspection: 06/08/2024
Pharmacy context
This is a busy community pharmacy within a parade of shops in the city of Glasgow. Its main services include dispensing NHS prescriptions, including serial prescriptions and selling over-the-counter medicines. The pharmacy provides medicines in multi-compartment compliance packs for people who need help to take their medicines at the right times. And it provides a smoking cessation service and substance misuse service. Pharmacy team members provide advice on minor ailments and medicines’ use.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately identifies and manages the risks with the services it provides. Team members understand their role in helping to protect vulnerable people and they suitably protect people’s confidential information. The pharmacy keeps the records required by law. Team members discuss ways to reduce dispensing mistakes and mitigate risk.
Principle 2. Staff
Pharmacy team members have the necessary skills and knowledge they need for their roles and the services they provide. They work well together in a busy environment and provide support to each other as they work. And they feel comfortable raising concerns and discussing improvements to provide a more effective service.
Principle 3. Premises
The pharmacy is clean, secure and provides a professional image suitable for the services it provides. And people can access a private area to have confidential conversations with a team member.
Principle 4. Services, including medicines management
Pharmacy team members manage and provide the pharmacy’s services safely and effectively. The pharmacy sources its medicines from recognised suppliers. Team members generally store medicines appropriately and complete the required checks to demonstrate they are suitable to supply.
Principle 5. Equipment and facilities
Pharmacy team members have access to the appropriate equipment that is fit for purpose and safe to use. And team members use the equipment appropriately to protect people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |