Inspection outcome: Standards met
Last inspection: 28/06/2021
This busy community pharmacy is located on a main road near a large medical centre. Most people who use the pharmacy are from the local area. The pharmacy mainly dispenses NHS prescriptions and it sells a range of over-the-counter medicines. It supplies a large number of medicines in multi-compartment compliance aid packs to help people take their medicines at the right time. The inspection was undertaken during the Covid 19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately manages the risks associated with its services. It keeps its records up to date, so it can show it is providing services safely. The team has procedures to help to protect the welfare of vulnerable people and it keep people's private information safe. But team members have not confirmed their understanding of all the pharmacy’s written procedures, so they may not always work effectively or fully understand their roles and responsibilities.
Principle 2. Staff
The pharmacy has enough staff to manage its workload and most of the team members have the right qualifications for their roles. Team members are comfortable providing feedback to their manager and they receive informal feedback about their own performance. But they are not always effectively supported to complete training, and it is not always recorded, so gaps in their knowledge might not be identified.
Principle 3. Premises
The premises generally provide a professional environment for people to receive healthcare services. But there are some outstanding maintenance issues which affect the working conditions. The pharmacy has a private consultation room that enables it to provide members of the public with the opportunity to have confidential conversations.
Principle 4. Services, including medicines management
The pharmacy offers healthcare services which are generally well managed and easy for people to access. It could manage its compliance aid packs service more effectively, including making sure people receive all the information they need to take their medicines safely. The pharmacy gets its medicines from licensed suppliers and it carries out some checks to ensure medicines are in good condition and suitable to supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services, but it could do more to ensure counting equipment is clean and hygienic.
226 Deane Road
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
|The pharmacy has met all the standards for registered pharmacies|
|The pharmacy has not met one or more of the standards for registered pharmacies|
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
|The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards|
|The pharmacy delivers positive outcomes for patients and performs well against most of the standards|
|The pharmacy meets all the standards|
|The pharmacy has not met one or more standards|