S&S Dispensing Chemist (1085042)

Inspection summary findings

Principle 1. Governance

The pharmacy adequately manages the risks associated with its services. It keeps its records up to date, so it can show it is providing services safely. The team has procedures to help to protect the welfare of vulnerable people and it keep people's private information safe. But team members have not confirmed their understanding of all the pharmacy’s written procedures, so they may not always work effectively or fully understand their roles and responsibilities.

Principle 2. Staff

The pharmacy has enough staff to manage its workload and most of the team members have the right qualifications for their roles. Team members are comfortable providing feedback to their manager and they receive informal feedback about their own performance. But they are not always effectively supported to complete training, and it is not always recorded, so gaps in their knowledge might not be identified.
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Principle 3. Premises

The premises generally provide a professional environment for people to receive healthcare services. But there are some outstanding maintenance issues which affect the working conditions. The pharmacy has a private consultation room that enables it to provide members of the public with the opportunity to have confidential conversations.

Principle 4. Services, including medicines management

The pharmacy offers healthcare services which are generally well managed and easy for people to access. It could manage its compliance aid packs service more effectively, including making sure people receive all the information they need to take their medicines safely. ​ The pharmacy gets its medicines from licensed suppliers and it carries out some checks to ensure medicines are in good condition and suitable to supply.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide its services, but it could do more to ensure counting equipment is clean and hygienic.