Rydale Pharmacy (1029606)

Inspection summary findings

Principle 1. Governance

The pharmacy has written procedures to help the team work safely and effectively. But the procedures do not cover all of the pharmacy’s services, so staff may sometimes be unsure what is expected of them. Members of the team record things that go wrong so that they can learn from them. But the records lack detail, so some learning opportunities may be missed. The pharmacy keeps the records that are needed by law. And staff understand how to safeguard vulnerable people.

Principle 2. Staff

There are enough staff to safely manage the workload and they are appropriately trained for the jobs they do. Members of the team work well together and they can ask for help if they need it.

Principle 3. Premises

The pharmacy is clean and generally tidy. But the standard of decoration is below average, and fixtures and fittings are basic and showing signs of age, which detracts from the professional image. There is a consultation room available to allow private conversations.

Principle 4. Services, including medicines management

The pharmacy’s services are easy for people to access. And its working practices are generally safe and effective. But members of the team do not always know when they are handing out higher-risk medicines. So they may not give people all of the information they may need to make sure they are using the medicines safely. The pharmacy generally stores its medicines appropriately, but it does not always carry out effective checks. So it may not be able to show that all of its medicines are in good condition.

Principle 5. Equipment and facilities

Members of the pharmacy team have the equipment and facilities they need for the services they provide. And they use the equipment in a way that protects privacy.