Inspection outcome: Standards met
Last inspection: 04/12/2024
Pharmacy context
The pharmacy is a shopping precinct in a largely residential area. It provides NHS dispensing services, the New Medicine Service, the NHS Pharmacy First service and flu and travel vaccinations. The pharmacy supplies medicines in multi-compartment compliance packs to a small number of people who live in their own homes and need this support. And it provides substance misuse medications to a small number of people. This is the pharmacy’s first inspection since it opened around five years ago.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy adequately identifies and manages the risks associated with its services to help provide them safely. But it does not always record things that go wrong, so some learning opportunities may be missed. It protects people’s personal information. And it keeps the records it needs to keep by law. But some of the records are incomplete which means the pharmacy may not always be able to show that its medicines have been supplied safely and legally. Team members understand their role in protecting vulnerable people.
Principle 2. Staff
The pharmacy has enough team members to provide its services safely. They have regular meetings and can raise any concerns or make suggestions. The team members can take professional decisions to help ensure people are taking medicines safely. And they are provided with some ongoing training to support their learning needs and maintain their knowledge and skills.
Principle 3. Premises
The premises provide a safe, secure, and clean environment for the pharmacy's services. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
Overall, the pharmacy provides its services safely and manages them well. And people with a range of needs can access the pharmacy’s services. The pharmacy gets its medicines from licensed wholesalers and largely stores them properly. It responds appropriately to drug alerts and product recalls. But the pharmacy doesn't always highlight prescriptions for higher-risk medicines. So the team may miss opportunities to give advice to people when they collect these medicines to make sure they are using them correctly. People who get their medicines in multi-compartment compliance packs receive the information they need to take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |