Rowlands Pharmacy (9011713)

Inspection summary findings

Principle 1. Governance

The pharmacy provides its service in line with very clear, up-to-date procedures which are being closely followed by its team members. They are clear about their roles and responsibilities. And they work to high professional standards, identifying and managing risks very effectively. The pharmacists work well with other clinical professionals in the hospital to make sure that the service they provide is safe. The pharmacy keeps good records of the mistakes that happen during the dispensing process. The pharmacist manager regularly reviews them with members of the team so that they can learn from them and avoid problems being repeated. The pharmacy manages and protects confidential information well and its team members understand their role in helping to protect the welfare of vulnerable people. The pharmacy has suitable insurance in place to help protect people if things do go wrong.

Principle 2. Staff

The pharmacy has enough staff, with a wide variety of skills, to manage its workload safely. Pharmacy team members are well-trained and have a clear understanding of how their roles and responsibilities fit in with working in a hospital. They work well together as a team and can make suggestions to improve safety and workflows as required.

Principle 3. Premises

The pharmacy’s premises are welcoming and provide a suitably professional setting for the service it delivers. They are bright, clean and easily accessible to people using the hospital. The pharmacy has considered the effects of the COVID-19 pandemic and takes suitable precautions to help minimise its spread.

Principle 4. Services, including medicines management

The pharmacy delivers its service in a safe and effective manner, providing people with plenty of detailed advice about their medicines. It identifies people supplied with high-risk medicines, or those who need regular checks, so that they can be given extra information to help them take their medicines safely. It makes sensible adjustments to its procedures, taking into account the varying needs of the different hospital departments and the people attending their clinics. The pharmacy sources, stores and manages its medicines safely, and so makes sure that all the medicines it supplies are fit for purpose. It responds well to drug alerts or product recalls to make sure that people only get medicines or devices which are safe for them to take.

Principle 5. Equipment and facilities

The pharmacy has adequate facilities for the services it provides, and it makes sure that they are correctly used. It also ensures that people’s private information is kept safe and secure.