Inspection outcome: Standards met
Last inspection: 15/09/2021
Pharmacy context
This is a large dispensing hub used by pharmacy branches within the same company. It is situated above a major pharmacy wholesaler in Runcorn and is not accessible by members of the public. It uses automated technology to dispense the prescriptions. The dispensed medicines are delivered to the pharmacy branches, which then supply them to the patients.
Inspection summary findings
Principle 1. Governance
The pharmacy has robust systems in place to monitor the data from its operations and learn from when things go wrong. It has a live dashboard to show anything that goes wrong at each stage of the dispensing process so that the team can improve the service. The technology utilised by the pharmacy has a positive impact on overall risk, by reducing the number of dispensing errors produced by the pharmacy itself, and by other pharmacy branches within the company.
Principle 2. Staff
Staffing levels are continuously reviewed to ensure there are enough staff to manage the pharmacy's workload. And there are processes in place to monitor the incoming workload and adjust the number of staff needed. Members of the pharmacy team are appropriately trained for the jobs they do. They complete regular training to help them keep their knowledge up to date.
Principle 3. Premises
The pharmacy is clean and tidy. The premises are suitable for the services provided and steps have been taken to make them COVID secure.
Principle 4. Services, including medicines management
The pharmacy uses advanced automation with a number of safeguards in place to ensure the service is safe and effective. There is a full audit trail covering the dispensing process and delivery of the medicines to the branches. The pharmacy gets its medicines from recognised sources and only orders what it needs so that no obsolete medicines are ever present.
Principle 5. Equipment and facilities
The pharmacy utilises modern technology to deliver pharmacy services. It employs highly skilled staff who are available on-site all of the time. Technical staff maintain a log of routine tasks and maintenance to show the work they have completed. And they complete pharmacy support staff training so they can apply their technical knowledge whilst understanding the needs of patients who receive pharmacy services.
Pharmacy details
Whitehouse Industrial Estate
Rivington Road
Runcorn
WA73DJ
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |