Rowlands Pharmacy (9010753)

Inspection summary findings

Principle 1. Governance

The pharmacy suitably manages the risks with its services and provides them safely and efficiently. Team members record mistakes they make during the dispensing process. They use the records to identify trends or patterns and make changes to the way they work to reduce the risk of similar mistakes recurring. The pharmacy keeps people's sensitive information secure, and team members know how to safeguard vulnerable adults and children. 

Principle 2. Staff

The pharmacy employs a skilled team to manage its workload effectively and efficiently. The pharmacy is good at supporting its team members to update their knowledge and skills. The team share learning with other healthcare professionals to support improvements in patient safety. Team members are encouraged to provide feedback and implement changes to the way the pharmacy works to improve service provision.

Principle 3. Premises

The pharmacy premises are suitable for the services the pharmacy provides to people. And the premises are maintained to a high standard. There is a private consultation room available for people to use to have confidential conversations with a pharmacy team member.

Principle 4. Services, including medicines management

The pharmacy’s services are made easily accessible to people. The team are well equipped to carry out the necessary checks to support safe prescribing. Pharmacy team members follow robust processes to make sure the pharmacy stores and manages its medicines correctly.

Principle 5. Equipment and facilities

The pharmacy has the appropriate equipment and facilities to safely manage its services. The equipment is well maintained to ensure it is fit for purpose.