Wilsden Pharmacy (1121565)

Inspection summary findings

Principle 1. Governance

The pharmacy adequately identifies and manages risks associated with its services. And it has documented procedures to help it provide services effectively. Pharmacy team members understand their role in helping to protect vulnerable people. And they suitably protect people’s private information. They record and discuss the mistakes they make so that they can learn from them. But they don't always document why mistakes happen and so they may miss opportunities to make improvements to the pharmacy's services.

Principle 2. Staff

Pharmacy team members have the right qualifications and skills for their roles and the services they provide. They complete regular ongoing training suitable for their roles. The pharmacy generally listens when pharmacy team members raise concerns and make suggestions to help improve pharmacy services.

Principle 3. Premises

The pharmacy is clean and properly maintained. It provides a suitable space for the services it provides. And it has a consultation room where people can speak to pharmacy team members privately.

Principle 4. Services, including medicines management

Pharmacy team members manage and provide the pharmacy’s services safely and effectively. The pharmacy sources and stores its medicines appropriately. And it generally manages its medicines effectively. The pharmacy’s services are accessible to people, including people using wheelchairs. And it has processes in place to help people understand and manage the risks of taking higher-risk medicines.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways that protect people’s confidentiality.