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Pharmacy inspections

Inspection reports and learning from inspections

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Rowlands Pharmacy (1120792)

Inspection outcome: Standards met

Last inspection: 24/01/2024

Pharmacy context

This is a community pharmacy in Redditch, Worcestershire. The pharmacy is in a small parade of shops, underneath a GP surgery and adjacent to a dental practice, in a residential area. The pharmacy dispenses NHS and private prescriptions, sells a range of over-the-counter medicines, and provides health advice. It also offers the New Medicine Service (NMS), local deliveries and blood pressure checks. In addition, its team members provide multi-compartment compliance packs for some people who find it difficult to manage their medicines at home.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy has safe and effective procedures in place. It has suitable systems to identify and manage the risks associated with its services. Members of the pharmacy team monitor the safety of their services by recording their mistakes and learning from them. They actively protect the welfare of vulnerable people. The pharmacy safeguards people’s private information appropriately. And it generally maintains its records as it should.

Principle 2. Staff

Standards met

The pharmacy has enough staff to manage its workload safely. Members of the pharmacy team are suitably qualified for their roles. The company provides them with resources so that they can complete regular and ongoing training. This keeps their skills and knowledge up to date. And they can confidently make as well as implement suggestions to improve the pharmacy’s working practices. This has made internal processes more efficient.

Principle 3. Premises

Standards met

The pharmacy premises provide a suitable environment for people to receive healthcare services. The pharmacy is kept clean, it is secure, and professionally presented. And it has a separate space where confidential conversations or services can take place.

Principle 4. Services, including medicines management

Standards met

The pharmacy has safe working practices. People can easily access the pharmacy’s services. The pharmacy sources its medicines from reputable suppliers. It stores and manages its medicines well. Team members identify people with higher-risk medicines so that they can provide the appropriate advice. This helps ensure they take their medicines correctly.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the necessary equipment and facilities it needs to provide its services safely. Its equipment is clean. And the team ensure they are used appropriately to protect people’s confidential information.

Pharmacy details

Unit 4
Church Hill Neighbourhood Centre
Tanhouse Lane

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards