Rowlands Pharmacy (1118227)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages risks adequately. It keeps people’s private information safe and maintains the records it needs to by law. The pharmacy seeks regular feedback on its services. Its team members understand their roles and how to raise concerns to protect the wellbeing of vulnerable people. But they do not always discuss their mistakes, which may restrict their ability to learn and improve, or to prevent the same mistakes from happening again.

Principle 2. Staff

Pharmacy team members hold the appropriate qualifications for their roles. They complete regular ongoing training to address any gaps in their knowledge and they get some feedback on their development. Team members can raise concerns and provide feedback to the pharmacy's management team. They can manage the current dispensing workload, but recent team changes and vacancies mean some non-urgent tasks are not always completed in a timely manner.

Principle 3. Premises

The pharmacy is clean, well maintained and portrays a professional appearance that is suitable for the provision of healthcare. It has a consultation room to enable it to provide members of the public with access to an area for private and confidential discussions.

Principle 4. Services, including medicines management

The pharmacy’s services are generally accessible and suitably managed, so people receive appropriate care. It gets its medicines from licensed wholesalers and usually stores and manages them properly. But it does not routinely identify people taking high-risk medications, so people may not always get all the information they need to take their medicines properly.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide its services. Equipment is suitably maintained, and team members use it in a way that protects people’s privacy.