Inspection outcome: Standards met
Last inspection: 12/08/2019
Pharmacy context
This is a community pharmacy in a modern residential area beside other shops and a large supermarket. People of all ages use the pharmacy. The pharmacy dispenses NHS prescriptions and sells a range of over-the-counter medicines. It also supplies medicines in multi-compartmental compliance packs.
Inspection summary findings
Principle 1. Governance
The pharmacy team members follow processes for all services to ensure that they are safe. They read new or updated procedures when they receive them. Pharmacy team members record mistakes to learn from them. They review these and make changes to avoid the same mistake happening again. The pharmacy asks people for feedback and team members discuss this to make pharmacy services better. The pharmacy keeps all the records that it needs to by law and keeps people’s information safe. Pharmacy team members help to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough qualified and experienced staff to safely provide services most of the time. Team members have access to training material to ensure that they have the skills they need. The pharmacy gives them time to do this training. Pharmacy team members make decisions and use their professional judgement to help people. They refer to other healthcare professionals or adapt services to address the needs of individuals. Team members can share information and raise concerns to keep the pharmacy safe. The pharmacy team members discuss incidents that have occurred in this pharmacy and the wider organisation. They learn from them to avoid the same thing happening again.
Principle 3. Premises
The pharmacy is safe and clean and suitable for its services. The pharmacy team members use a private room for some conversations with people. People cannot overhear private conversations. The pharmacy protects patient information. The pharmacy is secure when closed. The pharmacy team members raise concerns if there is damage to the premises or fittings. The pharmacy addresses these.
Principle 4. Services, including medicines management
The pharmacy helps people to ensure they can all use its services. The pharmacy team provides safe services. Team members give people information to help them use their medicines. They provide extra written information to people with some medicines. The pharmacy gets medicines from reliable sources and stores them properly. The pharmacy team know what to do if medicines are not fit for purpose.
Principle 5. Equipment and facilities
Pharmacy has the equipment it needs for the delivery of its services. The pharmacy looks after this equipment to ensure it works.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |